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We are delighted to unveil our comprehensive Customer Service Portal, a cutting-edge platform designed to cater to the distinct needs of our two key user groups: our direct customers, the dealers, and their customers, the consumers. This portal embodies our dedication to delivering exceptional support and service across all levels of our business network. Our pride in our products is paralleled only by our commitment to ensuring both dealers and consumers receive the best possible experience.

Purpose of the Portal:

Dual Support Structure: Recognizing the unique requirements of dealers and consumers, our portal offers specialized support tailored to each group. Dealers can access return information, while consumers can find troubleshooting and warranty assistance.
User-Centric Design: The portal boasts an intuitive, user-friendly interface, ensuring effortless navigation and access to resources, regardless of whether you're a dealer or a consumer. This design principle guarantees a positive and efficient online experience for all users.
In-Depth Product Assistance: We stand firmly behind our products, offering comprehensive support materials such as in-depth guides, FAQs, and troubleshooting tips. This ensures that both dealers and consumers have a thorough understanding of our products and can fully utilize them.
Personalized Support: The portal provides customized support paths for dealers and consumers. This approach ensures that each user receives relevant, targeted assistance, enhancing the efficiency and effectiveness of the support provided.
Round-the-Clock Availability: Understanding the need for timely assistance, our portal is accessible 24/7, ensuring dealers and consumers can access support and resources whenever needed.
Feedback-Informed Improvements: We value the input of our dealers and consumers and use their feedback to continuously refine and enhance the portal. This commitment to improvement ensures the portal evolves to meet changing needs and expectations.
Security and Privacy Assurance: Protecting user information is paramount. Our portal incorporates robust security measures to ensure the confidentiality and safety of user data, providing peace of mind for both dealers and consumers.

To proceed, please review and accept our full data policies below.

TERMS AND CONDITIONS

Last Updated: 08/06/2024

These Terms and Conditions (“Terms”) govern your use of the Bull Outdoor Products, Inc. website located at https://bullbbq.com. By accessing or using the Website, you agree to be bound by these Terms.

1. Acceptance of Terms

These Terms constitute a binding agreement between you and Bull Outdoor Products, Inc. regarding your access to and use of the Website. Your use of the Website in any way constitutes your acceptance of these Terms.

2. Modifications to Terms

Bull reserves the right to modify these Terms at any time without prior notice. We will post any changes to these Terms on the Website. You are responsible for checking these Terms periodically for any changes.

3. Website Content

The content of the Website, including but not limited to text, graphics, images, logos, and other materials (“Content”), is the property of Bull or its licensors. You may not reproduce, modify, distribute, or commercially exploit the Content without the express written permission of Bull.

4. Disclaimers

a. Accuracy: Bull does not warrant the accuracy, timeliness, performance, completeness, or suitability of the Content for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
b. Warranties: THE WEBSITE AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. BULL DOES NOT WARRANT THAT THE WEBSITE WILL FUNCTION UNINTERRUPTED, ERROR-FREE, OR VIRUS-FREE.
c. Limitation of Liability: BULL SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE.

5. User Conduct

You agree to use the Website in a lawful manner. You agree not to: Use the Website for any illegal purpose; Interfere with or disrupt the servers or networks; Transmit any viruses or harmful code; Violate any applicable laws.

6. Links to Third-Party Websites

The Website may contain links to third-party websites. These links are provided for your convenience only and do not constitute an endorsement by Bull.

7. Termination

Bull may terminate your access to the Website at any time, for any reason, without notice.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

9. Entire Agreement

These Terms constitute the entire agreement between you and Bull with respect to your use of the Website.

10. Arbitration

Any disputes arising out of or relating to these terms and conditions... shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the state of California.

11. Contact Us

Bull Outdoor Products, Inc. 1011 East Pine Street Lodi, CA 95240.

PRIVACY POLICY

Last Updated: 08/06/2024

Information Collection and Use

We collect several types of information for various purposes to provide and improve our service to you.

Types of Data Collected

Personal Data: While using our Site, we may ask you to provide us with certain personally identifiable information ("Personal Data"), including: Email address; First name and last name; Phone number; Address, State, Province, ZIP/Postal code, City; Product Serial Numbers.

Usage Data: We may also collect information on how the Site is accessed and used, including IP address, browser type, and time spent on pages.

Use of Data

Bull Outdoor Products uses the collected data to: Provide and maintain the Site; Notify you about changes; Allow interactive features; Provide customer support; Monitor usage; Detect and prevent technical issues.

Disclosure of Data

No Sale of Data: Bull Outdoor Products does not sell your data. We may disclose Personal Data to comply with legal obligations, protect the rights or property of Bull, or prevent wrongdoing.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your Personal Data.

Children’s Privacy

Our Site does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

COOKIE POLICY

Last Updated: 08/06/2024

This Cookie Policy explains how we use cookies and similar technologies on our website.

What Are Cookies?

Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently.

Types of Cookies We Use

Strictly Necessary Cookies: Essential for the website to function properly (e.g. accessing secure areas, filling forms).
Performance Cookies: Collect information about how visitors use our website.
Functionality Cookies: Allow the website to remember choices you make (such as language or region).
Targeting/Advertising Cookies: Used to deliver advertisements relevant to you (Note: This warranty portal does not use retargeting pixels).

Managing Cookies

You can control and/or delete cookies as you wish. For details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.

LIMITED WARRANTY POLICY

Who may use this warranty?

Bull Outdoor Products, Inc. extends this limited warranty only to the consumer who originally purchased the product at the original site of delivery or installation. It does not extend to any subsequent owner or other transferee of the product. It does not apply to products installed in any rental, commercial or non-residential application (except where explicitly stated for commercial models).

What Does This Warranty Cover?

This limited warranty covers defects in materials and workmanship of the product and product components identified below for the Warranty Periods defined below.

Warranty Periods (Grills)

Lifetime Warranty: Cast Stainless Steel Burners, Stainless Steel Cooking Grates, Insert Assembly, and Stainless Steel Frames/Housings.
5 Year Warranty: Welded Stainless Steel Burners.
3 Year Warranty: Stainless Steel Flame Tamers, Heat Shields, Manifold, Handle End Caps, Porcelain Coated Burners.
1 Year Warranty: Valves, Igniter System, Knobs, Temperature Gauge, Lighting System, and all other components not listed above.

Warranty Periods (Components)

All parts for components, grill carts, refrigerators, kegerators, drawers, and doors are covered for one (1) year, with specific exceptions for Power Burners, Searing Stations, and Sideburners (refer to specific manual).

What is NOT Covered?

This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper installation or use; (d) use on improper fuel/gas supply; (e) failure to follow the product instructions; (f) modifications; (g) unauthorized repair; (h) normal wear and tear; (i) rust, corrosion, or oxidation (unless structural failure occurs).

Labor Not Included: This warranty does not cover labor or labor-related charges. We will not pay for shipping charges for repaired or replacement parts.

How to Obtain Service

To obtain warranty service, you must submit a warranty claim online through the Bullbbq.com website during the Warranty Period. Warranty claims will not be accepted via email, fax, or phone.

Limitation of Liability

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT.

By clicking "I Agree", you acknowledge that you have read and agree to the Terms, Privacy Policy, Cookie Policy, and Warranty Policy detailed above.
Note: You will not be asked to accept these terms again for 30 days on this device.

Bull's Customer Service Portal